topic

Customer research

Customer interviews, feedback, and research methods that inform decisions.

People & contributions

General Manager of AI

Article· Alex DavidJul 20, 2026

Natural voice makes a good demo. Reliable research requires question-level control, bounded adaptation and a calibration loop.

Article· G2 Company NewsJun 17, 2025

Introducing conversational reviews, AI-assisted review collection, software discovery, and AI-led custom market research.

Talk· G2 Quarterly Innovation Event

Alex joins Rachel Bentley to present G2 innovations in conversational reviews, AI software discovery, and custom market research.