Agent categoriesCategory list

Customer Experience AI AgentAgents that resolve customer service interactions end to end: grounded answers, account actions, refunds, and troubleshooting, escalating to humans per policy across chat, email, and voice.AI SDRAgents that generate qualified sales meetings end to end: sourcing prospects, personalized outreach, follow-up sequences, reply and objection handling, and booking, handing off to sellers across email, LinkedIn, and phone.Marketing AI AgentAgents that plan and execute marketing work across channels and marketing systems: campaign creation, content production and publishing, SEO and AEO actions, audience segmentation, and performance optimization.AI LegalAgents that complete legal work product for law firms and in-house teams: drafting, contract review and redlining, cited research, bulk document analysis, and matter workflows, under attorney oversight.Recruiting AI AgentAgents that run talent workflows end to end: sourcing, screening, interview scheduling, candidate communication, onboarding, and HR service requests, acting in ATS and HRIS systems with human decision gates.Voice AI AgentPlatforms whose agents conduct autonomous phone conversations: inbound and outbound calls with real-time speech, task execution, and escalation. A platform category where voice is the product, not a channel feature.Security AI AgentAgents that execute security operations autonomously under defined authority: alert triage, investigation, threat hunting, and gated response actions across SIEM and EDR stacks, reducing analyst workload.Accounting AI AgentAgents that complete finance and accounting work in ledgers and ERPs with controller-level review gates: transaction coding, reconciliation, close tasks, AP and AR processing, and reporting.Coding AI AgentAgents that complete software engineering tasks from issue to reviewed pull request: writing and modifying code, fixing bugs, generating tests, and refactoring across repositories, IDEs, and CI, with developer review before merge.IT Support AI AgentsAgents that resolve employees' IT issues end to end: answering from internal knowledge, resetting passwords, provisioning access and software, troubleshooting devices and apps, and closing tickets, acting in ITSM and identity systems with IT-defined approval gates.

Blueprints Experts

Agent categories

G2 CX Agent Leaderboard

Compare how CX agents perform based on verified task performance, product skills and buyer feedback.

10 Agents EvaluatedView methodology

RankAgent

1

200

87%

92%

2

200

86%

90%

3

195

87%

86%

4

185

82%

86%

5

180

88%

79%

6

175

76%

74%

7

145

64%

66%

8

140

82%

56%

9

105

72%

70%

10

HubSpot Breeze Customer Agent

95

69%

67%

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ZendeskUnder evaluation

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DecagonDeclined evaluation

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Salesforce Agentforce for CX

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ForethoughtUnder evaluation

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YumaUnder evaluation

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GorgiasUnder evaluation

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