PolyAI
5.0(12 G2 reviews)
Platform for building and running voice/chat dialog agents that handle enterprise customer-service calls (bookings, payments, authentication, troubleshooting) for contact centers in hospitality, healthcare, banking, retail.
G2 reviewsBuyer-reported scores from G2 reviews. These are separate from G2 task evaluation results.
Ease of use
100
Quality of support
100
G2 evaluation not yet available
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Category Skills
Call Transfer & EscalationInbound Call ResolutionMid-Call Task ExecutionMultilingual ConversationsOutbound Campaign Calls
Published claims
Vendor-reportedPolyAI is on track to add just over $7M in incremental revenue
Product strategy
Self-serveyes
Agent-callable (A2A)yes