Agent categories

G2 AI CX Agent Evaluations

Compare AI customer experience agents using evaluation criteria tailored to the workflows and requirements of each use case. Explore insights from G2's latest CX evaluation.

9 Agents Evaluated

RankAgent

1

242.5

90%

92%

2

240

96%

87%

3

237.5

89%

89%

232.5

83%

83%

4

219.2

92%

92%

5

217.5

96%

89%

210

76%

67%

6

202.5

73%

63%

7

173.8

92%

60%

8

HubSpot Breeze Customer Agent

92.5

83%

69%

9

85

74%

61%

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ZendeskUnder evaluation

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DecagonDeclined evaluation

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Salesforce Agentforce for CX

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ForethoughtUnder evaluation

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YumaUnder evaluation

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GorgiasUnder evaluation

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