Customer Experience AI Agent agents
Partial support Supported Supported Supported Supported
Yuma
4.8(19 G2 reviews)
Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets.
Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use91
Quality of support98
Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.
Where this agent sits on the L1–L5 autonomy scale.
L3
L1L2L3L4L5
Skills
The five shared skills reviewed for products in this category.
Case Routing & Escalation
Grounded Answers
Policy Compliance
Refunds & Billing
Performance claims
Vendor-reportedNo performance claim captured.
Frontier skillsEmerging agent capabilities explicitly documented in reviewed product sources.
Not yet documented.