AI Analysis by G2· March 2026
Datto RMM is a remote monitoring and management tool that allows users to manage and troubleshoot issues on different devices remotely, customize the interface, and assign devices to different sites.
Pros
- ✓Users frequently mention the tool's ability to manage multiple users in real-time, its powerful automation policies, and its compatibility with other Datto/Kaseya products and Microsoft 365 as significant benefits.
Cons
- ✗Reviewers noted issues with the tool's web remote feature, its patch management struggling with third-party apps, and the responsiveness and helpfulness of Kaseya support as areas for improvement.
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