IT Support AI Agents agents
Supported Supported Supported Supported Supported
Leena AI
4.6(151 G2 reviews)New York, USAFounded 2018
Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.
Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use93
Quality of support94
Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.
Where this agent sits on the L1–L5 autonomy scale.
L3
L1L2L3L4L5
Skills
The five shared skills reviewed for products in this category.
Device & App Troubleshooting
Grounded Knowledge Answers
Password & Account Resets
Ticket Triage & Closure
Performance claims
Vendor-reported70%+ tickets auto-resolved
Frontier skillsEmerging agent capabilities explicitly documented in reviewed product sources.
Not yet documented.
What G2 reviewers say
AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.AI-generated from verified G2 buyer reviews.
Pros
Reviewers like the user-friendly interface, the ability to handle multiple queries with high accuracy, and the time-saving automation of responses and ticket management.
Cons
Users reported occasional system glitches, issues with APIs, and a desire for more customization in the bot's tone and a more human touch in some features.